Shipping policy
Shipping Policy for Unique Glow
Welcome to [Unique Glow]! We are delighted to offer you a seamless shopping experience. Below is our shipping policy to ensure clarity on the delivery of our handmade hair and beauty products.
Processing Time
- Order Processing: Orders are processed within 1-3 business days (Monday-Friday). Please note that processing times may vary during peak periods, holidays, or if a specific product is custom-made.
- Custom Orders: For custom or personalized items, processing may take up to 3-5 business days depending on the complexity of the order. You will receive an estimated shipping date upon confirmation.
Shipping Rates
- Domestic Shipping within The UK
- Standard Shipping: calculated at checkout
- Expedited Shipping: not available.
- International Shipping: We ship internationally to select countries. Shipping rates are calculated at checkout based on your location. Please note that international customers are responsible for any customs duties, taxes, or import fees.
Estimated Delivery Times
- Domestic Shipping: 2-4 business days (depending on location).
- International Shipping: 3-11 business days (subject to customs clearance and postal service delays).
Please note that these delivery times are estimates. Actual delivery may vary depending on your location, shipping carrier delays, and external factors beyond our control.
Shipping Carriers
We use trusted carriers such as Evri, DPD and Royal Mail to ensure your products arrive safely and on time. Once your order is shipped, you will receive an email with tracking information to monitor the status of your delivery.
Shipping Address
Please ensure that your shipping address is accurate and complete. We are not responsible for delays or lost packages due to incorrect addresses. If you realize you’ve made a mistake with your shipping address, please contact us within 24 hours of placing your order.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking details. Please allow 24-48 hours for tracking information to update.
Lost or Delayed Packages
While we strive to ensure timely delivery, Unique Glow is not responsible for delays caused by shipping carriers, weather conditions, or unforeseen circumstances. If your package is significantly delayed or lost, please contact us and we will assist in resolving the issue with the carrier.
Damaged or Missing Items
If your package arrives damaged or with missing items, please contact us immediately at info@uniqglow.com with your order number and photos of the damage. We will work with you to provide a replacement or refund as quickly as possible.
Shipping Restrictions
- We do not ship to P.O. Boxes (for certain carriers).
- Due to shipping regulations, some products may not be available for international shipping.
Returns and Exchanges
Please refer to our Return and Refund Policy for details on how to handle returns or exchanges.
Contact Us
For any questions about shipping, please email us at [Your Email Address]. We’re happy to assist you!
Thank you for choosing [Unique Glow]! We appreciate your business and look forward to providing you with beautiful, handmade hair and beauty products.