If the delivery has been damaged, please send us photographs. Please note that all of our products are handmade and natural and can vary slightly from batch to batch.
If you are not satisfied with our product or your order does not reach you in perfect condition, please contact us at firstname.lastname@example.org as a matter of urgency. We will then arrange with you to either replace the goods or refund you the purchase price of the order (including any postal charges where the product is defective), whichever is your choice. We must insist all goods are returned unopened, unused and in a re-saleable condition. You should request a proof of postage receipt from your Post Office.
You can also cancel your order in writing (however, please note that this must be received by us within 24 hours of you placing your order - please ensure that your postal system can accommodate this timeline) by emailing us. Please ensure you state your full name, address and order number on any correspondence with us so that we can quickly track your details.