General Terms and Conditions
We pledge to deliver our handmade luxury products to you in a safe and secure manner. We will deal promptly with any issues that may arise concerning your order. Making our products by hand means there will always be some variation in colour, texture, weight, fragrance, design or packaging between batches. However, we attempt to maintain as much consistency as reasonably possible. If you do have any queries regarding your order, drop us a line at firstname.lastname@example.org and we'll get back to you.
Please read carefully - by placing an order with us, you are acknowledging your agreement to the following conditions:
All prices are quoted in British Pound (£). Delivery is made at an additional cost - please see our Postage & Packaging Charges page regarding these costs (which are determined by the final weight of your order). We reserve the right to make price changes without prior notice - however, this will not occur for goods already ordered and awaiting delivery.
Payment is accepted via debit/credit card & PayPal. Goods will not be dispatched until full payment is received by us. Payment of your order made via PayPal is completely secure - we don't retain any payment information or card details. We are not responsible for any charges incurred by you from your Credit Card Company or bank in relation to the processing of any order made with us. Please note that if, for any reason, your card payment is not authorized by your bank/credit card company, we will not be able to proceed with your order and it will be cancelled.
We aim to turn around any orders within 24 hours of receipt of that order (business hours) but, if this isn't possible, we'll email you. However, this does not include Bank Holidays or weekends. If you have requested a custom order, made to your specifications, we will inform of you the expected delivery date.
Orders should be received by you no later than 7 days after postage. It should be noted that we cannot accept any responsibility for delay caused by strike (postal) or any Acts of God. During busy periods, i.e. Christmas, please allow for an additional time for posting.
Please ensure you give us a complete postal address - we cannot accept any responsibility for items that are undelivered due to the submission of an incomplete address. Please ensure that there is someone at this address that can accept delivery - we cannot accept any responsibility for items that are undelivered as there was nobody home. The customer will be responsible for meeting any further postal costs in this case.
We can post to either domestic or business addresses; if you require your delivery to be signed for, please note that this will involve an additional cost and will require someone being available at the delivery address to sign for the goods.
We cannot be held responsible for orders, for which we hold a proof of posting (a receipt from our Post Office) that, subsequently, goes missing in the mail. If an order is sent to your given address, not delivered but held in the Post/Sorting Office and not picked up, by the customer, from there, the Post Office will return said order to us. We are not responsible for any additional costs involved in sending this order on to you again - you must meet that additional postage cost yourself (you will receive a PayPal invoice for the postal charge). As the order had not been cancelled by you within the regulation 7 days, our legal requirements are considered fully met and a refund of the full purchase price is not allowable in this case.
Cancellation of your Order: Under the Distance Selling Regulations 2000, you have a 7 day cooling off period during which you can cancel your order and receive a full refund. Please contact us at email@example.com if you wish to invoke this right.
However, as we endeavour to dispatch orders within 48 hours (working week), your order may have already been sent prior to you cancelling your order (you will have received a dated confirmation email notifying you of this). If this is the case, please return your package unopened, unused and in a re-saleable condition and we will organise a refund of your order costs (less delivery costs) within 30 days